Contact us

Who to contact	What they can help with	Contact details
Adtech	Provides support for Entireti applications and systems.	1800 714 106 Option 1 adtech@entireti.com.au
Advice Operations	Phone and email support for: Revenue management and payments enquiries and requests Transfer of clients within the same practice Updating of adviser and practice details Direct invoicing enquiries and requests	1800 714 097 adviceoperations@entireti.com.au
Adviser Engagement	Licensee communications Newsletters Events registration & enquiries	adviser_engagement@akumin.com.au
Advice Remediation	Support your obligations to identify, manage, and record all potential and actual issues that might arise when the financial advice process is not followed in accordance with regulatory and licensee guidelines. The issues management framework allows you to raise, manage and record any issues identified.	advice_governance@entireti.com.au
Advice Service Desk	Guidance with the practical application of advice policies and processes Education support, including education policies, Kaplan Ontrack and Knowledge Exchange Professional Year enquiries and program support	1800 714 106 Option 2 advice_service_desk@entireti.com.au
Client File Review	All enquiries related to Client File Reviews	1800 714 092 Option 2 advicereview@entireti.com.au
Complaints	Support in managing the end to end process of any complaints raised by clients. Ensure all regulatory requirements are met. Please note that this number is for adviser use only. Clients should be referred to the existing client contact line on 1800 812 388.	1800 714 092 Option 1 complaints@akumin.com.au
Investment Research	One-off and blanket approval Investment choice queries Portfolio analysis Portfolio reviews / guidance	research@akumin.com.au
Onboarding	Provide support for: onboarding new or existing advisers and accredited mortgage consultants (AMCs) upgrading an existing adviser’s scope to include mortgage advice.	onboarding@entireti.com.au
Practice Finance	For finance and lending assistance in relation to: Register acquisitions Mergers Refinancing of existing practice finance loans Office fit-outs Purchase of accountancy practices Equity purchases	practicefinance@amp.com.au
TapIn	Technical support and guidance on: Super including SMSF Tax Social security Aged care Small business (tax and insurance) Estate planning and insurance	1800 714 106 Option 3 tapin@entireti.com.au
The Advisers Association	Provide personal and professional support to both past and present members.	(02) 8199 8801 info@theadvisersassociation.com.au https://taa.asn.au
Vetting	Provide approval for the following materials to make sure they meet licensee guidelines and the greater regulatory requirements: Advice documents Adviser compliance documents ie FSG / FSCG Adviser stationery Promotional material For enquiries relating to vetting of advice documents: advicereview@entireti.com.au For enquiries relating to vetting of disclosure, marketing and promotional documents: centralmonitoring@entireti.com.au	1800 714 092 Option 3 advicereview@entireti.com.au centralmonitoring@entireti.com.au